At Sarvodaya Perfumes, every fragrance is crafted and packed with great care to ensure that it reaches you in perfect condition. Customer satisfaction is important to us, and we strive to provide a smooth shopping experience. Since fragrances and personal care products are sensitive and hygienic items, our return and refund policy has been designed to protect both our customers and the quality of our products.
Please read this policy carefully before placing your order.
SECTION 1 – ORDER CANCELLATION
Customers may request cancellation of an order before it has been packed or dispatched.
If your order has not yet entered the shipping process, we will process the cancellation and initiate a refund to the original payment method, where applicable.
Once an order has been packed, shipped, or handed over to the courier partner, it cannot be cancelled.
Sarvodaya Perfumes also reserves the right to cancel any order in the following situations:
• Product is out of stock.
• Incorrect pricing or technical errors.
• Payment verification failure.
• Suspected fraudulent activity.
• Incomplete or incorrect customer information.
• Orders that violate our Terms & Conditions.
If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.
SECTION 2 – RETURN ELIGIBILITY
Due to hygiene and safety reasons, perfumes, attars, essential oils, fragrance oils, room fresheners, car fresheners, botanical products, and other fragrance-related products are generally non-returnable once delivered.
However, we will gladly assist you if you receive:
• A damaged product.
• A leaking product.
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• A manufacturing defect.
• The wrong product.
• Missing items in your order.
• A product that was damaged during transit.
Return requests must be submitted within 48 hours of delivery.
SECTION 3 – NON-RETURNABLE ITEMS
For hygiene, safety, and quality assurance, the following items cannot be returned once delivered:
• Opened perfume bottles.
• Used attars.
• Opened essential oils.
• Opened fragrance oils.
• Used room fresheners.
• Used car fresheners.
• Botanical products that have been opened or used.
• Discovery Sets that have been opened or partially used.
• Products damaged due to improper handling or misuse by the customer.
Returns requested due to a change of mind, fragrance preference, or personal expectations regarding scent are not eligible for return or refund.
SECTION 4 – DAMAGED OR INCORRECT PRODUCTS
If your order arrives damaged, defective, leaking, tampered with, or contains the wrong product, please contact us within 48 hours of delivery.
To help us resolve your request quickly, please provide:
• Order Number.
• Your Name.
• Contact Number.
• Clear photographs of the product.
• Photographs of the shipping package.
• A brief description of the issue.
Our support team will review your request and respond as soon as possible.
SECTION 5 – RETURN APPROVAL PROCESS
Once we receive your request:
1. Our team will verify the information provided.
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2. We may contact you for additional details if required.
3. If the request is approved, we will provide instructions for the return or arrange a pickup where available.
4. The returned product may be inspected before the final decision is made. 5. After successful verification, we will process the replacement or refund, as applicable.
Sarvodaya Perfumes reserves the right to reject claims that do not meet the conditions outlined in this policy.
SECTION 6 – REFUNDS
If your refund request is approved:
• Refunds will be processed to the original payment method used for the purchase. • Processing times may vary depending on your bank or payment provider. • Shipping charges are generally non-refundable unless the return is due to our error.
• Cash on Delivery (COD) refunds, where applicable, may be processed through bank transfer or another suitable method after verification.
SECTION 7 – REPLACEMENTS
Where appropriate, Sarvodaya Perfumes may offer a replacement instead of a refund. Replacements are generally provided in cases such as:
• Product received damaged.
• Product received with a manufacturing defect.
• Wrong product delivered.
• Missing items from the shipment.
Replacement requests are subject to product availability. If the same product is unavailable, we may offer an alternative resolution, including a refund where appropriate.
SECTION 8 – REFUSAL OF DELIVERY
If a customer refuses to accept a shipment without a valid reason, or provides an incorrect or incomplete delivery address, the order may be returned to us by the courier partner.
In such cases:
• Shipping charges may not be refunded.
• Additional shipping charges may apply if the customer requests re-dispatch. • Repeated refusal of deliveries may result in future order restrictions.
SECTION 9 – FRAUD PREVENTION
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To protect our customers and business, Sarvodaya Perfumes reserves the right to refuse returns, refunds, or replacements in cases involving:
• False or misleading claims.
• Repeated abuse of the return policy.
• Deliberate product damage.
• Tampering with products after delivery.
• Suspicious or fraudulent activities.
Where necessary, appropriate legal action may be taken.
SECTION 10 – CONTACT US
If you have any questions regarding cancellations, returns, refunds, or replacements, please contact us:
Sarvodaya Perfumes
Kannauj, Uttar Pradesh, India
Email: sarvodayaperfumes@gmail.com
Customer Support Email: contact@sarvodayaperfumes.com
Phone: +917080267980
WhatsApp: +917080267980
Website: www.sarvodayaperfumes.com
Our customer support team will make every reasonable effort to resolve your concerns promptly, fairly, and transparently.
Disclaimer: This policy is intended as a general template for an e-commerce fragrance business and should be reviewed by a qualified legal professional to ensure compliance with applicable Indian laws, including the Consumer Protection Act, 2019, and other relevant regulations, before publication.