Welcome to Sarvodaya Perfumes.
At Sarvodaya Perfumes, we believe that trust is just as important as quality. While we are dedicated to crafting premium fragrances inspired by the rich heritage of Kannauj, we are equally committed to protecting the privacy and personal information of every customer who visits our website or purchases our products.
This Privacy Policy explains how Sarvodaya Perfumes collects, uses, stores, shares, and protects your personal information when you visit our website, create an account, place an order, subscribe to our newsletter, contact our customer support team, or interact with our services. It also explains your rights regarding your personal information and the choices available to you.
By accessing or using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this Privacy Policy, please discontinue using our website and services.
SECTION 1 – WHO WE ARE
Sarvodaya Perfumes is an Indian fragrance brand inspired by the centuries-old perfumery tradition of Kannauj, Uttar Pradesh, widely known as the Perfume Capital of India. We specialize in handcrafted fragrances and aromatic products, including Authentic Natural Attars, Signature Indian Attars, Eau de Parfum (EDP), Essential Oils, Fragrance Oils, Rooh & Absolute Oils, Discovery Sets, Room Fresheners, Car Fresheners, and Botanical Essentials.
As part of providing our products and services, we collect and process certain personal information responsibly, securely, and in accordance with applicable laws.
SECTION 2 – INFORMATION WE COLLECT
When you interact with Sarvodaya Perfumes, we may collect different types of information depending on how you use our website and services.
Personal Information
Information you voluntarily provide may include:
• Full Name
• Email Address
• Mobile Number
• Shipping Address
• Billing Address
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• City, State, Country, and PIN Code
• Account Username and Password (if you create an account)
• Communication Preferences
This information helps us identify you, process your orders, and provide customer support. Order Information
Whenever you place an order, we may collect information relating to your purchase, including:
• Order Number
• Products Purchased
• Quantity
• Product Variants
• Order Value
• Discount Details
• Payment Status
• Shipping Method
• Courier Details
• Tracking Information
• Delivery Confirmation
• Return or Refund Requests
Payment Information
Payments made on our website are processed securely through trusted third-party payment gateways.
We do not store your complete debit card, credit card, UPI PIN, CVV, internet banking credentials, or other confidential financial information.
Payment providers process your transactions according to their own privacy policies and security standards.
Technical Information
When you browse our website, certain technical information may automatically be collected, such as:
• IP Address
• Browser Type
• Device Type
• Operating System
• Internet Service Provider
• Pages Visited
• Time Spent on Pages
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• Referral Source
• Date and Time of Access
• Device Identifiers
This information helps us understand how visitors use our website and improve its performance.
SECTION 3 – COOKIES AND TRACKING TECHNOLOGIES
Like most modern websites, Sarvodaya Perfumes uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
• Remember your preferences.
• Keep products in your shopping cart.
• Recognize returning visitors.
• Improve website speed and functionality.
• Understand customer behaviour through analytics.
• Measure advertising performance.
• Personalize content and recommendations.
You can disable cookies through your browser settings at any time. However, some features of our website may not function properly if cookies are disabled.
SECTION 4 – HOW WE USE YOUR INFORMATION
We collect personal information only for legitimate business purposes. Your information may be used to:
• Process and confirm your orders.
• Arrange shipping and delivery.
• Verify payments.
• Prevent fraudulent transactions.
• Communicate order confirmations.
• Send shipping updates and delivery notifications.
• Respond to enquiries and customer support requests.
• Process cancellations, replacements, returns, and refunds.
• Improve website functionality and customer experience.
• Conduct internal analytics and performance measurement.
• Launch new products and services.
• Send newsletters, offers, and promotional messages where permitted by law. • Comply with legal and regulatory obligations.
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We only collect information that is reasonably necessary to provide our products and services.
SECTION 5 – LEGAL BASIS FOR PROCESSING
Where applicable, we process your personal information based on:
• Your consent.
• The need to perform a contract with you, such as fulfilling an order.
• Compliance with legal obligations.
• Our legitimate business interests, provided they do not override your rights and freedoms.
SECTION 6 – HOW WE SHARE YOUR INFORMATION
We respect your privacy and do not sell, trade, or rent your personal information to third parties for their independent marketing purposes.
Your information may only be shared with trusted service providers who help us operate our business, including:
• Payment Gateway Providers
• Courier and Logistics Companies
• Website Hosting Providers
• IT Support Providers
• Marketing Platforms
• Analytics Providers
• SMS and Email Service Providers
• Customer Support Tools
• Government Authorities when required by law
These partners are expected to protect your information and use it only for authorized purposes.
SECTION 7 – DATA SECURITY
Protecting your personal information is a priority for Sarvodaya Perfumes. We use reasonable technical, administrative, and organizational security measures, including:
• Secure website connections (SSL encryption).
• Restricted access to customer information.
• Password-protected systems.
• Secure payment processing.
• Regular security monitoring.
• Internal access controls.
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Although we take reasonable precautions, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
SECTION 8 – DATA RETENTION
We retain your personal information only for as long as necessary to:
• Fulfil your orders.
• Provide customer support.
• Maintain purchase history.
• Meet accounting and taxation requirements.
• Comply with legal obligations.
• Resolve disputes.
• Enforce our agreements.
When your information is no longer required, it will be securely deleted, anonymized, or disposed of in accordance with applicable laws.
SECTION 9 – YOUR RIGHTS
Depending on applicable law, you may have the right to:
• Request access to your personal information.
• Correct inaccurate or incomplete information.
• Request deletion of eligible personal data.
• Withdraw consent for marketing communications.
• Object to certain processing activities.
• Request information regarding how your personal data is processed. • Lodge a complaint with the appropriate authority where applicable.
To exercise these rights, please contact us using the contact information provided below.
SECTION 10 – MARKETING COMMUNICATIONS
If you subscribe to our newsletter or provide consent, we may contact you regarding:
• New fragrance launches.
• Exclusive collections.
• Seasonal offers.
• Discounts and promotions.
• Festival sales.
• Product recommendations.
• Company news and updates.
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You may unsubscribe from promotional communications at any time by using the unsubscribe link or contacting our customer support.
SECTION 11 – THIRD-PARTY LINKS
Our website may contain links to third-party websites, marketplaces, payment gateways, or social media platforms.
These websites operate independently and have their own privacy policies. Sarvodaya Perfumes is not responsible for their privacy practices or content.
We encourage you to review their privacy policies before providing any personal information.
SECTION 12 – CHILDREN’S PRIVACY
Our products and services are intended for individuals aged 18 years or older, or those using the website under the supervision of a parent or legal guardian.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.
SECTION 13 – INTERNATIONAL USERS
If you access our website from outside India, your information may be transferred to and processed in India or other jurisdictions where our service providers operate. By using our website, you consent to such processing, subject to applicable laws.
SECTION 14 – CHANGES TO THIS PRIVACY POLICY
Sarvodaya Perfumes may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or services.
The updated version will be published on our website with a revised “Last Updated” date. Continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.
SECTION 15 – CONTACT US
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us:
Sarvodaya Perfumes
Kannauj, Uttar Pradesh, India
Email: sarvodayaperfumes@gmail.com
Customer Support Email: contact@sarvodayaperfumes.com
Phone: +917080267980
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WhatsApp: +917080267980
Website: www.sarvodayaperfumes.com
We will make reasonable efforts to respond to your enquiry promptly and in accordance with applicable laws.
Disclaimer: This Privacy Policy is intended as a general policy for an e-commerce fragrance business. It should be reviewed by a qualified legal professional to ensure compliance with the Digital Personal Data Protection Act, 2023 (India), the Information Technology Act, 2000, and any other applicable laws before publication.